Oak View Group

Assistant Athletics Director, Ticketing| Chartway Arena @ Old Dominion University

Location US-VA-Norfolk
Job ID
OVG - Venue Management
Location Name
Chartway Arena @ Old Dominion University
Box Office
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


The Assistant Athletics Director, Ticketing will be responsible for developing and maintaining all aspects of athletic ticketing management including season ticket sales, game day ticket management, and fulfillment of marketing and sponsorship ticket packages for all athletic programs.  Use skills as a seasoned, experienced intercollegiate athletics professional with a full understanding of collegiate ticketing operations and campus/department policies and procedures to plan, administer, and coordinate the daily operations of a complex program.


  • Represent OVG as the primary liaison with ODU Athletics to provide excellent service and operations for all ticketing services associated with ODU Athletics - including season ticket renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
  • Ticket responsibilities include Football, Men’s and Women’s Basketball and gate sales for Men’s and Women’s Soccer, Volleyball and Baseball.
  • Maintains accurate records and reporting of ticket sales and event attendance. Provides reporting throughout each season and prepares end of season settlement reports.
  • Assist Athletics Marketing in developing strategies, processes, and programs to maximize ticket sales and attendance at ODU Athletics events.
  • Develop strategies for reseating, processing, and implementing season ticket delivery.
  • Develop and maintain relationships with season ticket holders, donors, and vendors.
  • Remains current on and complies with all University, NCAA, and conference rules and regulations, as applicable, regarding intercollegiate athletic ticketing.
  • Maintains proper NCAA policies and records regarding complimentary admission to athletic events in conjunction with ODU Athletics compliance personnel.
  • Reconciles and reviews the daily cash, credit card, and safe activity of the box office.  Maintains PCI compliance; receives cash, checks and credit card payments.  Processes expenditures (invoices for payment).
  • Supervise Ticket Office Staff including various Student-Workers and Game Day Staff to ensure that customer service standards are met in all aspects of operation.
  • Independently supervise daily Ticket Office operations including ticket sales (walkup, phone, & internet), fund depositing, and customer relations and service.
  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.
  • Travel to away events which require ticketing services, especially away football games and postseason events.
  • Keep the ticketing website up to date with the most current information and trends.
  • Work with ticket printing company to ensure all season tickets are printed and mailed correctly.
  • Assist in building all facets of events in the Paciolan ticketing system.
  • Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Old Dominion University Athletics.
  • Perform related duties and responsibilities as required.
  • May be required to assist with non-athletics events as needed.
  • Extensive weekend and evening work required.


  • Bachelor’s degree from an accredited college or university with major course work in sports management, business administration, or a related field. Degrees in other fields will be considered if candidate has relevant experience.
  • Minimum of 2 years of progressively increasing responsibility in a collegiate athletic ticket office operation.
  • Working knowledge of NCAA rules and regulations with a personal commitment to operate within those rules is required.
  • Experience working with athletic development and sport marketing departments.
  • Customer service and management experience.
  • Must be available to cover full athletics event schedules, which may include managing the ticketing staff, working consecutive nights and weekends and during tournaments, and travelling to away events as necessary.
  • Experience with Paciolan ticketing system.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


<p style="margin: 0px;">We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!</p>
Share on Social Media!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.