Oak View Group

Box Office Coordinator | XL Center

Location US-CT-Hartford | US-CT-East Hartford
Job ID
OVG - Venue Management
Location Name
XL Center
Box Office
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


The Box Office Coordinator assists the Box Office Manager with day-to-day operations at the box offices at the XL Center in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.


  • Process financial reconciliations such as daily reports, event statements and monthly reports
  • Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll
  • Assist Box Office Manager in building all facets of events in the ticketing system
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Oversee the maintenance and reporting of ticket scanners
  • Responsible for cash handling and box office controls
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps
  • Provide professional customer service to patrons and clients
  • Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
  • Assist in the maintenance of marketing/trade/comp policies for all events
  • Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
  • Perform daily vault audits
  • Track and manage daily, weekly, monthly sales reports and provide sales projections
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Perform all duties of the Box Office Managers in their absence
  • Other duties and responsibilities as assigned


  • Bachelor’s Degree from an accredited college or university
  • 1-2 years of experience in a Customer Service environment
  • Strong oral and written communication skills required
  • 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Paciolan ticketing system
  • 1-2 years of experience supervising staff
  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days


Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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