Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

This position is responsible for ensuring the safety of visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field, as well as the security of restricted areas and the facilities in general.

Salary Range $16.00/Hour

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
• Verifies credentials to ensure control of access into restricted areas
• Responds immediately and professionally to guest disturbances/incidents
• Secures the perimeter of ticketed areas
• Screens guests as they enter the facility in accordance with the established standards
• Accurately and thoroughly completes all pertinent reports and documentation
• Effectively diffuse potentially volatile situations
• Works cooperatively with Guest Services staff and Local and State Police
• Interacts with Guests in a polite and professional manner
• Answers Guest questions in a knowledgeable and helpful manner
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management

• Valid CT Guard Card is required
• Prior Customer Service Experience, preferred
• Excellent communication skills required with thorough understanding of written and spoken English
• Knowledge and skill in radio communication
• Ability to listen effectively, take and execute directions, as given
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
• Ability to stand for long periods of time
• Ability to exercise sound judgement to diffuse volatile situations
• Ability to work independently and in a team environment
• Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
• Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions, as needed

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.