Oak View Group

Customer Service Representative|Part-time| Centene Community Ice Center

Location US-MO-Maryland Heights
Job ID
2023-9592
Group
OVG - Venue Management
Location Name
Centene Community Ice Center
Category
Operations
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Customer Service Representative is responsible for the Front Information Desk.  This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments.  The Customer Service Representative also performs a variety of other support for the administration office, staff and the facility in general.

About the Venue

Centene Community Ice Center is as a state-of-the-art facility designed for hockey programming that is curated for all ages and skill levels. It houses three sheets of ice inside year-round and also features an outdoor rink for use in winter months, transforming into St. Louis Music Park in the summer months. It is the official practice facility for the St. Louis Blues of the National Hockey League (NHL) and serves as the home rink for Lindenwood University (NCAA DI). Alongside hockey development programs, the facility also offers freestyle skating and daily public skate sessions providing a unique experience for locals to get on the ice.

Responsibilities

  • Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk up customers and callers.
  • Responds to inquiries regarding services, facilities, programs and events.
  • Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
  • Operates computerized public information and reservation systems in an efficient and accurate manner.
  • Responds to customer inquiries via telephone, in person and/or in writing as required.
  • Performs a variety of office clerical support activities.
  • Keeps supervisor and other appropriate staff informed of problems or other matters.
  • Interpret and enforce ice arena rules for customers.
  • Collect fees and record in software.

Qualifications

  • Minimum 16 years old.
  • Friendly and welcoming.
  • Able to handle fast paced environment.
  • Basic computer knowledge.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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