Oak View Group

Welcome Center Specialist | Acrisure Arena

Location US-CA-Palm Desert
Job ID
OVG - Venue Management
Location Name
Acrisure Arena
Customer Service/Support
Regular Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.


This role will pay an hourly wage of $20 per hour. 

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).


For PT roles: Benefits: 401(k) savings plan and 401(k) matching.


  • Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
  • Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
  • Front desk responsibilities
  • checking-in program participants
  • conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
  • welcome the public, provide venue information and directions
  • Professionally and accurately execute policies and procedures
  • Intake and outtake of skate and equipment rentals for the public
  • Help with sizing, lacing & cleaning skates upon return
  • Support birthday party schedules, set-up, and execution
  • Communicate clearly and professionally with guests and staff
  • Execute policies and procedures professionally and accurately
  • Accurately handle register transactions
  • Process transactions for purchases and rentals
  • Daily cleaning tasks within the department
  • Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
  • Attend all required training sessions and staff meetings
  • Maintain a clean and safe facility
  • Responsible for alerting managers to any unsafe or potentially hazardous ice conditions


  • Recreation facility or other customer service front desk experience
  • Cash & sales transaction management
  • League, facility schedule management
  • Strong verbal communication skills, with the ability to present and communicate with customers
  • A high degree of personal integrity and consistently put the interests of the organization first
  • Excellent communicator

Preferred Experience & Qualifications:

  • Experience with youth sports at the recreational and elite level
  • Understanding of event and on-ice programming
  • 2+ years work experience at an ice facility or other related sports complex
  • Experience with sports scheduling software (preferably DAYSMART)

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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