Oak View Group

Part-Time Guest Services Premium Concierge | Moody Center

Location US-TX-Austin
Job ID
2023-9557
Group
OVG - Venue Management
Location Name
Moody Center (Austin, TX)
Category
Event Management / Sales
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world. 

Overview

Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Premium Concierge is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to University of Texas home basketball games, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.  

 

Position Details : 

  • Part-time position  
  • Shifts include nights, weekends, and holidays  

About the Venue

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.  

 

Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs. 

 

Visit www.moodycenteratx.com to learn more.  #BeATXcellent  

Responsibilities

  • Provide consistent, world-class hospitality throughout all premium spaces  
  • Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members 
  • Proactively welcome and assist guests 
  • Identify opportunities to create memorable experiences and lasting relationships with members 
  • Understand, retain, and communicate safety and security measures   
  • Display professional demeanor including positive body language and effective communication  
  • Works to resolve guests’ compliments and concerns in accordance with the arena’s policies and procedures 
  • Manage lines and provide directions to premium locations and other arena amenities 
  • Perform thorough ticket checks, scans, and access for valid entrance into premium spaces  
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services 
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services 
  • Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction 
  • Reports any suspicious activity to supervisors and/or management 
  • Complete and submit related paperwork, as necessary 
  • Other duties as assigned 
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time 

Qualifications

  • At least two (2) years prior experience within a hospitality, sports, entertainment, or related field 
  • Experience in a high-profile customer service-based industry is preferred 
  • An average of eight (8) events worked per month. Event requirement is subject to change with notice 
  • Demonstrated ability to follow instructions and work in a fast-paced environment 
  • Must have strong verbal and written communication skills 
  • Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism 
  • Proactive self-starter and able to work collaboratively 

 

Working Conditions 

  • Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.  

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 

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