Oak View Group

Part-Time Guest Services Host| Moody Center

Location US-TX-Austin
Job ID
2023-9555
Group
OVG - Venue Management
Location Name
Moody Center (Austin, TX)
Category
Event Management / Sales
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world. 

Overview

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment. 

 

Position Details : 

  • Part-time position  
  • Shifts include nights, weekends, and holidays  

About the Venue

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.  

 

Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs. 

Visit www.moodycenteratx.com to learn more.  #BeATXcellent  

Responsibilities

  • Proactively welcome guests and assist with questions and requests 
  • Identify opportunities to create memorable experiences for guests 
  • Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas 
  • Manage lines and provide directions to ticketed seats and other arena locations 
  • Respond to and/or escalate guest complaints, concerns, and compliments 
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services 
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services 
  • Effectively communicate safety and security measures 
  • Reports any suspicious activity to supervisors and/or management 
  • Perform other duties and responsibilities as assigned 
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time. 

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

  • An average of five (5) events worked per month. Event requirement is subject to change with notice 
  • Demonstrated ability to follow instructions and work in a fast-paced environment 
  • Must have strong verbal and written communication skills 
  • Must be 16 years of age or older 
  • Previous experience in a customer service-based industry is preferred 
  • Previous experience within a sports, entertainment, or related field is preferred 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 

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