Oak View Group

Box Office Support Coordinator|Baltimore Arena

Location US-MD-Baltimore
Job ID
2023-9471
Group
OVG - Venue Management
Location Name
CFG Bank Arena
Category
Box Office
Type
Regular Full-Time

Oak View Group

Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe.

 

We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary.

We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience.

 

OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do, and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company.

Overview

The Box Office Support Coordinator will aid the Director of Ticketing, Box Office Manager and Assistant Box Office Manager to help oversee all concert and other event ticketing operations for CFG Bank Arena.  The Candidate will be a driven self-starter who works well without significant oversight and can work in high pressure environment.  This candidate may have to interface with Ticketmaster and promoters.  Also, the Box Office Support Coordinator will be the primary liaison with the Premium Sales team for suites and club seating.  The Box Office Support Coordinator will operate within the scope of generally accepted ticket operations standards and practices. Box Office Support Coordinator will be proficient in TM Host, Archtics, Account Manager and Microsoft Office

 

Salary: $23hr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

  • Perform a variety of routine to complex administrative duties that requires a range of skills and knowledge of policies and procedures.
  • Provide clerical and administrative support including scheduling, email follow-up, document creation, proofing, photocopying and other assigned admin tasks.
  • Assist in processing ticket orders by selling tickets to accounts, process payments/moving money in Archtics.
  • Assist in the preparing, implementing, and controlling all aspects of club seat ticket renewals, pricing, incoming payments, and payment plans.
  • Develop accurate and insightful reports on ticket sales and services as requested
  • Process orders for ticket transactions in the office and at events
  • Work events when needed to provide ticketing and other event support including evening and weekend shifts
  • Work as the main facilitator for reconciliations with the finance department
  • Communicate openly with Premium Sales department on all aspects of ticket operations for club seating and suites
  • Handle group sales orders and reconciliations.
  • Order supplies for ticket operations (ticket stock, season tickets, forms, envelopes, etc.)
  • Other duties as assigned

Qualifications

  • Ticketmaster platform experience required
  • Archtics experience preferred
  • Ability to work in a high-pressure environment
  • Proficient in Microsoft Office, especially with Excel
  • Strong written and verbal interpersonal skills
  • Team player with a positive attitude, professionalism, resourcefulness, motivation, and a strong work ethic 
  • A high degree of personal integrity and the ability to consistently put the interests of the organization ahead of his/her own
  • Ability to work flexible hours including evenings, weekends, and holidays 
  • Frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, extensive walking through the building

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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