Oak View Group

Ticket Seller|Baltimore Arena

Location US-MD-Baltimore
Job ID
2023-9470
Group
OVG - Venue Management
Location Name
CFG Bank Arena
Category
Fan Engagement/Ticketing
Type
Regular Part-Time

Oak View Group

Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe.

 

We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary.

We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience.

 

OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do, and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company.

 

Overview

This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team.

 

Salary: $19hr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

 

  • Part-time position and requires flexible schedule to accomodate events, including evenings, weekends and holidays
  • Accurately process payments for tickets while following all proper box office selling and payment procedures
  • Answer phone with prompt and courteous attitude as needed
  • Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
  • Facilitate night-of-show will call
  • Sell tickets in Ticketmaster Host and TM1 computer programs
  • Process opening and closing paperwork
  • Answer questions regarding events, tickets, and schedules
  • Remain current with new software and product releases
  • Perform all other duties as assigned by ticketing management team
  • Handle receipt of cash payments and return of accurate and appropriate change, as needed
  • Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs

Qualifications

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • High School Diploma/GED
  • Previous ticketing and/or customer service experience preferred
  • Must have basic computer skills and a working knowledge of Windows-based PC programs
  • Ability to work well both within a team environment and independently with good decision-making capability
  • Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
  • Strong verbal and written communication skills
  • Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously
  • A high degree of personal integrity
  • Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
  • Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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