Oak View Group

Usher|Baltimore Arena

Location US-MD-Baltimore
Job ID
2023-9469
Group
OVG - Venue Management
Location Name
CFG Bank Arena
Category
Customer Service/Support
Type
Regular Part-Time

Oak View Group

Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe.

 

We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary.

We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience.

 

OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do, and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company.

Overview

An usher is a vital member of the Arena staff as they are involved in direct contact with the public.  As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit.  Providing top notch customer service is your responsibility.  Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena.  This position is ideal for candidates who want to immerse themselves in an exciting lice entertainment environment.

 

Salary: $18hr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

Essential Duties & Responsibilities:

  • Part-time position that includes nights, weekends and holidays
  • Proactively welcome guests and answering questions
  • Identify opportunities to create memorable experiences for guests
  • Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with “duplicate tickets”
  • Provide directions to ticketed seats and other arena locations
  • Preventing guest from moving from one seat to the next
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
  • Effectively communicate safety and security measures
  • Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance
  • Perform other duties and responsibilities as assigned
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

Qualifications

Experience & Qualifications:

 

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

  • 70% event availability commitment. Event requirement is subject to change with notice
  • Demonstrated ability to follow instructions and work in a fast-paced environment
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations
  • Must be 18 years of age or older
  • Previous experience in a customer service-based industry is preferred
  • Previous experience within a sports, entertainment, or related field is preferred
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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