Oak View Group

Box Office Manager| Cable Dahmer Arena

Location US-MO-Independence
Job ID
2022-9159
Group
OVG - Venue Management
Location Name
Cable Dahmer Arena
Category
Box Office
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Box Office Manager will direct, manage and supervise all ticket office functions including staffing, cash control, event management and third party/vendor relations.

About the Venue

Cable Dahmer Arena

Responsibilities

  • Manage box office operations for approximately 100 events per year
  • Manage and supervise all box office personnel including the Assistant Box Office Manager and Ticket Sellers
  • Balance, deposit and report all daily box office receipts
  • Create and distribute box office sales reports
  • Create and manage annual department budget
  • Establish and review operational policies and procedures for box office operations
  • Act as chief liaison for vendors and customer service inquiries
  • Manage, update and maintain data on barcode server
  • Determine and communicate event management schedule each week
  • Represent the department at weekly company management meetings and other meetings as necessary
  • Select, train, motivate and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed

Qualifications

  • High School diploma required
  • A minimum of three (3) years box office experience
  • A minimum of three (3) years experience with Ticketmaster and Archtix preferred.
  • Advanced knowledge of computerized ticket sales
  • Significant successful compatible box office operations experience and/or business experience
  • Excellent skill in developing and managing department budgets
  • Strong math aptitude and ability to attend to detail
  • Proven effective management of multiple related areas
  • Demonstrated ability and experience developing and coordinating multi-faceted plans and issues
  • Proficient with Microsoft Office, with emphasis on Excel and Word
  • Demonstrated sound organizational, coordinating and personal interface skills
  • Demonstrated excellent written and verbal communications skills, including the ability to successfully communicate with the public, other employees and vendors
  • Proven job reliability, diligence, and dedication
  • Must be flexible with working nights, weekends and holidays

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

 

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