Oak View Group

Event Guest Service Staff |Part-Time| Ford Park Event Center

Location US-TX-Beaumont
Job ID
2022-9158
Group
OVG - Venue Management
Location Name
Ford Park Entertainment Complex
Category
Event Management / Sales
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Event Services department will execute and oversee guest services, ticket taking, and act as a liason between the event manager/coordinator to the guests for each event. 

Responsibilities

  • Ability to direct and lead providing excellent customer service
  • Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
  • Assist guests for entry and exit into the complex
  • Scan tickets and greet guests
  • Assist fans in locating seats, access around the complex, and provide answers for any questions when asked.
  • Being alert and proactive to potential hazards and reporting incidents when they occur
  • Monitor your assigned area for issues and opportunities to make an unforgettable experience.
  • Respond to all guest concerns/complaints promptly and in a professional manner
  • Assist guests in ADA accessible seating sections
  • Enforce all building policies and procedures to ensure a safe environment for all guests
  • Manage the foot traffic flow of large crowds
  • Be knowledgeable about complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

Qualifications

  • Experience in a hospitality or entertainment environment is preferred
  • You must love working with and helping people.
  • Ability to stand for long periods of time.
  • You must be able to maintain a POSITIVE attitude while handling difficult situations.
  • Flexible schedule: Availability to work most concerts.
  • Evenings & Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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