Oak View Group

HR Manager| Kay Bailey Hutchison Convention Center

Location US-TX-Dallas
Job ID
OVG - Venue Management
Location Name
Kay Bailey Hutchison Convention Center
Human Resources
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


The Human Resource Manager will serve as a strategic business partner to both venue management and employees. Responsible for building continuity and consistent human resource practices within all departments at the Kay Bailey Hutchison Center.  Position will provide direction and support in the areas of employee relations, recruitment and onboarding, and performance management as needed.  The Human Resource Manager will further act as liaison to Corporate Human Resources to ensure regulatory and company policy compliance, leadership and implementation of other company initiatives.

About the Venue

This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads. You can learn more about our venue here: http://www.dallasconventioncenter.com/


  • Coordinate with Corporate Talent Acquisition to post and hire all full time candidates (nonunion); participate in interviews, question generation, candidate tracking and making recommendations to KBHCCD leadership.
  • Assist hiring managers with recruiting efforts as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels
  • Assist in the creation and update of job descriptions (in partnership with Corporate Human Resources for approvals) and annual review for ongoing accuracy and compliance
  • Process, track and respond timely to background and drug screen requests in accordance with KBHCCD and company policies
  • Organize and process new hire, change, and termination paperwork for full and part time employee personnel files
  • Organize and partner with department managers to complete new hire orientation and provide new employees solid company knowledge, guidance on policies and access to Company handbook and resources.
  • Ensure facility compliance with personnel policies and procedures, local, state and federal laws and regulations
  • Provide support to local finance team in compiling response to regulatory requests from state or federal agencies (i.e. Employee Earning Statements, Unemployment Compensation-ADP, and Employee Verifications) and attend hearings as necessary.
  • In partnership with department manager, create, review and revise written warnings, suspensions and terminations for full and part time employees
  • In partnership with Corporate Human Resources will review termination decisions for all employees at the KBHCCD facilities
  • Serve as primary local investigator and liaison with Corporate HR for regulatory charges (i.e. harassment / discrimination) as directed; complete internal investigations, gather data for all state or EEOC Investigations as requested by legal counsel
  • Monitor and ensure compliance with  OVG360 policies, local, state, and federal employment laws and regulations (e.g. FLSA)
  • Actively monitor work environment to ensure harmonious, compliant, inclusive, diverse and positive work environment by actively supporting and promoting department and company objectives.
  • Provide HR direction to management with respect to performance and discipline.
  • Coordinates and/or conducts exit interviews to determine reasons behind separation and propose solutions to reduce further turnover
  • Responsible for guiding and answering employee questions on benefit process, carriers and provide staff resources to ensure coverage needs are met
  • Conducts new manager/supervisor orientations on compliance issues, such as harassment and work related injuries.
  • Work closely with department heads and managers to improve work relationships, build morale, increase productivity and retention
  • Identify training needs/opportunities for facility and individual training/coaching needs
  • Interface with Corporate Human Resources on regular basis providing venue update and discussing concerns/solutions.


  • Bachelor’s Degree from accredited college or university (BA/BS) in human resources or related field; or a minimum three to five years’ verifiable progressive experience in Human Resources as a generalist
  • Certified as PHR, SPHR, SHRM-CP, or SHRM-SCP preferable
  • Possess solid working knowledge of local, state, and federal employment laws and regulations
  • Verifiable track record of displaying initiative and strong problem-solving skills
  • Effective interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner
  • Experience recruiting/hiring for diverse positions with emphasis on part-time or hourly positions
  • Excellent oral, written, interpersonal and organizational skills required
  • Demonstrated ability to adhere to strict standards of confidentiality, discretion and ethics
  • Knowledge and experience in employment law practices (e.g. EEO, ADA, FMLA, DOL, OSHA, etc.);
  • Proven independent professional capable of forming relationships with diverse groups of employees at all levels
  • Proficient in MS Office, Excel, PowerPoint applications; and fluency in working in HRIS database systems
  • Must be able to communicate clearly and concisely in the English language, both orally and in writing
  • Multilingual in Spanish a plus

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.



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