Oak View Group

Operations Manager| Liacouras Center

Location US-PA-Philadelphia
Job ID
2022-9092
Group
OVG - Venue Management
Location Name
Liacouras Center (Temple University)
Category
Operations
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Summary:
Utilizing independent judgment, the Operations Manager supervises and directs the day-to-day operations of The Liacouras Center. This employee’s primary responsibilities include the facilitation of changeovers, the daily oversight of all housekeeping, and the operation of technical equipment

 

Job Functions:

  • Oversees the operation of event set-up and tear-down of arena, stages, chairs, basketball courts, tables and chairs, etc.
  • Oversees post-event Housekeeping services throughout the Center.
  • Assign work activities, monitor workflow, identify and resolve common operational issues related to changeover and housekeeping personnel
  • Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties.
  • Performs operation of The Liacouras Center machinery including forklifts, riding scrubbers, walk-behind scrubbers, etc.
  • Review and coordinate the changeover work plan with Director of Operations and Event Managers to ensure the success of each individual event.

 

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Responsibilities

In

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to Center (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the Center and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
  • Must be physically capable of heavy lifting (50 pounds), assembly and orderly set-up or physical facility inventory items including dasher boards, hockey glass, sports turf, staging, seating, tables and other event driven needs.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

Qualifications

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred but not required
  • Minimum of three (3) years’ experience in facility operations management.
  • Must show demonstrated knowledge and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Yes or No: Do you have a S. or B.A. degree from an accredited college/university?
  2. Yes or No: Do you have a minimum of three (3) years of experience in operations related field and management?
  3. Yes or No: Do you have operations director experience?
  4. Yes or No: Are you able to work evenings, weekends and all event days as assigned?
  5. To be considered, please list your salary requirements.

 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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