Oak View Group

Director of Operations| Liacouras Center

Location US-PA-Philadelphia
Job ID
2022-9091
Group
OVG - Venue Management
Location Name
Liacouras Center (Temple University)
Category
Operations
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Utilizing independent judgment, the Director of Operations manages, supervises, and coordinates the day-to-day operations of The Liacouras Center and coordinates engineering and maintenance needs. This employee’s primary responsibilities include facilitation of changeovers, oversight of all housekeeping, as well as the general maintenance and repair of all facility systems.  This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective, yet cost-efficient, program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

 

Responsibilities

Job Functions:

  • Oversees overall daily operation and maintenance of The Liacouras Center and all technical systems.
  • Oversees the advancing and communicating event information to the appropriate departments and staff.
  • Oversees Housekeeping services for entirety of The Liacouras Center.
  • Assists in Negotiations and administration of labor group contracts (IATSE, Teamsters, UFCW, Operating Engineers, etc.).
  • Responsible for installation and maintenance of the portable basketball floor.
  • Oversees the operation of event set-up and tear-down, i.e., stage risers, chairs, signs, etc.
  • Administers and negotiates contracts with outside vendors including, building theatrical systems, kitchen systems, housekeeping equipment, AV services, window washing, custodial services, contracted stagehand labor, changeover personnel, etc.
  • Acts as liaison with Temple University for numerous facility related functions (Capital Projects, Codes, Parking, Licenses, permits, maintenance and engineering, inspections, event permits, warranties etc.).
  • Oversees Event service staff; hiring, training, supervision
  • Responsible for Health & Safety compliance.

 

Nonessential Job Functions:

Other duties and responsibilities as assigned

 

In 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

 

Qualifications

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school required.
  • Minimum of five (5) years’ experience in facility operations management.
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Knowledge of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Basic Knowledge of boilers, chillers, and air handling units
  • Basic Knowledge of Fire Alarm / Fire Protection systems
  • Basic Knowledge of Fall Protection systems

 

             

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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