Oak View Group

Concessions Supervisor| Moody Center

Location US-TX-Austin
Job ID
2022-9056
Group
OVG Hospitality
Location Name
Moody Center (Austin, TX)
Category
Concessions / Premium Seating
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the stadium at various Concessions stands, bars, and portable food & beverage locations..  The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment.  The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory and special events.

 

The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

Responsibilities

  • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Training new & current employees with regarding to property procedure & best practices.
  • Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
  • Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
  • Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
  • Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
  • Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
  • Maintains sanitation, health and safety standards in work areas.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to start of event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
  • Enforces all company policies and procedures.
  • Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
  • Assists Management team with projects including training, inventory and special events.
  • All other duties as assigned by the managers and supervisors.

Qualifications

  • At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment.
  • Ability to supervise the work of others.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

 

Physical demands:

 

  • While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation of product, feel, and carry multiple plates at a time. Employee will constantly push & lift equipment, food product, and supplies. Frequently requires employee to pull, climb, stoop, kneel to push carts of equipment, carts of food, move tables & chairs, and reach supplies. Exposure to hot plates, dishes and beverages. Exposure to wet floors.. Vision requires ability to constantly adjust focus to see long distances, peripheral vision and close vision to read instructions. Ability to frequently hear communication of others in a potentially loud event environment. Constant standing, walking and moving about a large event venue is required. Employees exert up to 100 pounds of force occasionally, lift up to 75 pounds frequently.

 

Work environment:

 

  • Exposure to loud environment including frequently communicating with guests in a loud environment, working around loud food production machinery and working in crowded work spaces and crowded event spaces. Employees will frequently work on tasks independently or in small or large teams.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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