Oak View Group

Director of Operations| Macon Centreplex

Location US-GA-Macon
Job ID
OVG - Venue Management
Location Name
Macon Centreplex
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds; and provide highly responsible staff assistance to higher level management at the Macon Centreplex Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for the Ice rink, basketball court, and any other events in the facilities. Provides overall administrative planning, direction, and policies to operating department to assure the highest quality service program to clients and events. Helping to design and construct new 10,000 capacity Macon Amphitheater.


  • Oversees housekeeping services for the facilities
  • Oversees the operation of all event changeovers, i.e. basketball floor, stage risers, ice install, maintenance, chairs, and signs
  • Oversees Operations Department Staff: hiring, training, supervision, evaluation, disciplinary actions and scheduling
  • Manage and supervise full time operations staff
  • Lead with operational procedures, processes, and responsibilities as it relates to overall ice rink operations
  • Responsible for overseeing capital projects and improvements for the facilities
  • Responsible for OSHA compliance and knowledge of changes in Federal, State and Local law
  • Responsible for updating Operations Manual
  • Participate in the development and administration of the Operations budget; forecast for staffing, equipment, materials, and supplies
  • Develop long range plans for future events and maintain departmental equipment
  • Order supplies, materials and janitorial supplies to maintain the facilities within budget guidelines; receive, store and maintain all supplies and materials
  • Establish and maintain relationships with vendors
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits; Develop and maintain an accurate record keeping system
  • Prepare departmental payroll for hourly employees
  • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Complete all duties with a customer service focus through teamwork and dedication to OVG’s principles

Nonessential Functions:

  • General building maintenance and cleaning (SOP and as scheduled)
  • Execution of room set-ups
  • Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log.
  • Report to General Manager on daily and weekly activities, provide maintenance reports
  • Establish weekly staff scheduling
  • Attend weekly staff and production meetings
  • Maintain the cleanliness and organization of equipment and storage rooms
  • Be available during all major events to handle operations functions
  • Motivate operations team and protect Spectra’s interests and reputation by keeping up with service, cleanliness and image standards
  • Other duties and responsibilities as assigned


  • Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management etc.)
  • Minimum of five (5) years’ experience in building maintenance and building conversions, including supervisory responsibilities
  • Possess superior interpersonal and strong written and oral communication skills
  • Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines
  • Must be self-motivated with strong leadership abilities and organizational skills
  • Basic knowledge of Microsoft Office required
  • Working knowledge of operational equipment including but not limited to: forklift, pallet jacks, scrubbers, floor buffers, mechanical lifting devices, staging, retractable seating risers, basketball floors and ice install
  • Ability to follow written instruction, interpret AutoCAD drawings and blueprints
  • Forklift certification is necessary
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Intellectual/Social, Physical Demands and Work Environment:


The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
  • Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly moves about the Facilities before/during/after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others and exchange accurate information; occasionally required to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.

Work environment:

  • The essential functions of this position are usually performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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