Oak View Group

Coordinator, Box Office| XL Center and Pratt & Whitney Stadium

Location US-CT-Hartford
Job ID
2022-8767
Group
OVG - Venue Management
Location Name
XL Center and Pratt & Whitney Stadium
Category
Box Office
Type
Regular Full-Time

Overview

Assists the Box Office Manager with day-to-day operations at the box offices at the XL Center in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.

 

This role has a pat range of $16.83phr to $20.19phr. 

Responsibilities

  • Process financial reconciliations such as daily reports, event statements and monthly reports
  • Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll
  • Assist Box Office Manager in building all facets of events in the ticketing system
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Oversee the maintenance and reporting of ticket scanners
  • Responsible for cash handling and box office controls
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps
  • Provide professional customer service to patrons and clients
  • Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
  • Assist in the maintenance of marketing/trade/comp policies for all events
  • Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
  • Perform daily vault audits
  • Track and manage daily, weekly, monthly sales reports and provide sales projections
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Perform all duties of the Box Office Managers in their absence
  • Other duties and responsibilities as assigned

Qualifications

  • Bachelor’s Degree from an accredited college or university
  • 1-2 years of experience in a Customer Service environment
  • Strong oral and written communication skills required
  • 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Paciolan ticketing system
  • 1-2 years of experience supervising staff
  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days

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