Oak View Group

Exhibitor Services Manager| Palm Beach County Convention Center

Location US-FL-West Palm Beach
Job ID
2022-8709
Group
OVG - Venue Management
Location Name
Palm Beach County Convention Center
Category
Venue Management
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Exhibitor Services Manager is responsible for assisting the Director of Events in overseeing all aspects of the events taking place in the Palm Beach County Convention Center with an emphasis on managing Exhibitor Services.  This position supports online and in-person ordering of event utilities, equipment, technical services, food and beverage and guest services staff oversight. The Exhibitor Services Manager also plans and manages selected events; conducts administrative support; supervises the work of facility staff; serves as liaison between facility users and facility staff, service providers and other stakeholders. Occasionally, this position may also coordinate and manage Box Office Services for selected convention center events.  

 

Responsibilities

EXHIBITOR SERVICES

  • Process and track all Exhibitor Services orders using Microsoft Office and Ungerboeck Software.
  • Coordinate and maintain the daily operations of Exhibitor Services.
  • Responsible for accurately processing all service orders, credit cards and other payment formats and maintaining accurate financial records and settlement procedures.
  • Create, coordinate and customize Exhibitor Packets for required service forms.
  • Provide show site support, audit show floor utility use and work the service desk during event move-in, event show hours and event move-out.
  • Enter exhibitor reports and show feedback at the conclusion of the event.
  • Plan, service and manage the use of utilities, equipment, freight and other exhibitor services and provide updated exhibitor requests/work orders to the appropriate department for installation.
  • Provide Assistance to the Event Services Department, Operations Department, Decorators & Show Management, Director of Events and other staff with Exhibitor Services information.

 

EVENT SERVICES

  • Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event.
    • Primary Event Categories: 1) Banquets; 2) County Events; 3) Small 1-Day Meetings. 
  • Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, event estimates/invoices, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events.
  • Provide excellent customer service assistance to exhibitors, guests, and internal clients.
  • Attend various weekly scheduled building meetings.
  • Serve as Manager on Duty (MOD) for selected events.
  • Perform other duties and responsibilities as assigned.

Qualifications

  • One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
  • Experience with tradeshow and consumer show exhibitor services preferred.
  • Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
  • Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services.
  • Basic mathematical skills.
  • Strong oral and written communication skills
  • Strong computer skills in Microsoft Office applications, word processing, and Internet
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision, scheduling, and training employees
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Experience with AutoCAD is preferred but not required

 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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