Oak View Group

Housekeeping Manager| Chartway Arena @ Old Dominion University

Location US-VA-Norfolk
Job ID
OVG - Venue Management
Location Name
Chartway Arena @ Old Dominion University
Housekeeping / Janitorial
Regular Full-Time

Oak View Group

OVG360, a division of Oak View Group, is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. With a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe, OVG360 provides a set of services, resources and expertise designed to elevate every aspect of business that matters to venue operators. Service-oriented and driven by social responsibility, OVG360 helps facilities drive value through excellence and innovation in food services, booking and content development, sustainable operations, public health and public safety and more. 


The Housekeeping Manager provides direct supervision to the housekeeping staff, including full time venue housekeepers, part time staff and temporary workers.


The Housekeeping Manager directs, manages and supervises the custodial and housekeeping activities and operations for the facility. This position requires daily housekeeping and evening/weekend housekeeping duties


  •  Responsible for the janitorial operations of Chartway Arena, and S.B Ballard Stadium during football games and special events . This includes day to day cleaning, event cleaning, and post event cleaning, and maintaining tenant spaces
  • Oversee staff who follow the cleaning plan that was prepared by this position. This can range from two staff members to 30+ staff members
  • Assist staff with housekeeping assignments, as needed
  • Partake in building walkthroughs to survey the venue’s cleanliness
  • Responsible for the ordering and inventorying of supplies and equipment for the housekeeping department
  • Load and unload supplies and equipment
  • Work with service vendors to negotiate pricing of all janitorial and cleaning supplies.
  • Responsible for safe and correct use, including training, of various equipment including a variety of mops, brooms, scrapers, buffers / burnishers, walk behind scrubbers, blowers, vacuums
  • Responsible for effective and safe use of various chemicals to be used as trained / directed in accordance with company, state, federal, OSHA standards
  • Hire, train, motivate staff
  • Work for more than 8 hours at a time during some shifts, including late nights and early mornings
  • Set schedules for staff. Work with Assistant Director of Operations to ensure events are staffed according to budget
  • Conduct payroll for housekeeping department
  • Perform corrective disciplinary action and positive reinforcement as needed with assigned staff
  • Ensure all spaces are clean and sanitized before shows and events enter the facility
  • Ensure the outside of the facility is swept and trash is pulled
  • Report and damages or incidents to the Assistant Director of Operations as they arise.
  • Ability to work well under pressure and tight timelines
  • Adaptability to work independently or in a team environment
  • On football game days, oversee and supervise the cleaning of S.B. Ballard Stadium. This includes restrooms, concourse trash, premium areas, entry points, locker rooms. Ensure the stadium is clean and ready for game days prior to each game
  • Provide excellent customer service to internal and external clients


Nonessential Job Functions:

  • Other duties and responsibilities as assigned


  • Ability to work a flexible event-driven schedule including days, evenings, overnights, weekends, holidays, and shifts of more than 8 hours.
  • Knowledge and experience on knowing how and being able to operate floor scrubbers, carpet extractors and other large cleanings machines.
  • Ability to create and follow multi-step directions
  • Ability to lead, motivate, and work as a team.
  • Excellent customer service skills as well as proven leadership and organizational skills.
  • Ability to function in a multi-tasking environment.
  • Ability to work in both indoor and outdoor environments
  • Strong written and oral communication is vital.
  • Self-motivated and driven individual with excellent interpersonal and communications skills and the ability to function and make management decision in a fast pace high pressure environment
  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed. Typical work weeks include 40 hours of work. Some work weeks will exceed 40 hours of work.
  • Proficient in use of Microsoft Office programs.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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