Oak View Group

Operations Supervisor|Part-Time | Waterloo Convention Center

Location US-IA-Waterloo
Job ID
2022-8531
Group
OVG - Venue Management
Location Name
Waterloo Convention Center
Category
Operations
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Operations Supervisor directs, manages, supervises and coordinates event setup activities, housekeeping, and operations for the facility and provides responsible staff assistance to the Operations Manager.

 

Part-Time Position 

Responsibilities

  • Assume supervisory responsibility for assigned services and activities involved in the operations of all venue convention spaces
  • Assist with staff training for all employees and temporary workers
  • Coach and motivate Operations staff, assisting with documentation of any performance related concerns.
  • Ensure staff is working safely and are aware of proper safety guidelines
  • Assist with planning, directing, coordinating and review of work plans for facility operations
  • Review and understand event documents.
  • Oversee, monitor changeover and housekeeping crews, provide team support as required.
  • Maintains departmental equipment; notify Operations Manager when repairs are needed
  • Provide excellent customer service to internal and external clients to provide a positive employee climate.

Qualifications

  • High school diploma or equivalent
  • One (1) or more years’ experience supervising teams, preferably in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
  • Ability to effectively lead a team and manage in a fast paced, high pressure environment
  • Knowledge of OSHA standards / requirements
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Driver’s License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours including a varied schedule of days, nights, weekends and holidays

 

 

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

 

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is typically temperature controlled, with some variation during non-event times. Exposure to crowds with hundreds of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators. 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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