Spectra

Event Manager | Crown Complex

Location US-NC-Fayetteville
Job ID
2022-8431
Group
OVG - Venue Management
Location Name
Crown Complex
Category
Venue Management
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities

  • Plan, service and supervise events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Assist in the advancement of events/shows
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available from independent contractors for events
  • Recruit and train event, parking and security staff
  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Ensure maintain equipment (radios, headsets, etc.) for all event, parking and security staff
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Assist and direct changeover crew with breakdown and setup of events
  • Coordinate with Director of Events Services as needed to ensure event staff and other applicable parties are paid
  • Coordinate service needs with Food and Beverage provider as needed
  • Serve as Manager on Duty as scheduled
  • Perform all other duties and responsibilities as assigned

Qualifications

  • three to five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
  • Strong oral and written communication skills
  • Must have strong computer skills in Microsoft Office applications, word processing, and Internet
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  •  

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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