Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
The Operations Supervisor assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center.
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including following verbal, written or diagram instruction; following simple to complex (more than 3 steps) instructions and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. Employee should maintain a well-groomed appearance. This position also requires constant use of interpersonal skills including ability to direct, motivate staff and foster collaboration, ability to recognize and resolve conflicts; ability to openly communicate professionally with clients / guests. Proficiency of the English language verbally, in writing, and to read company information and communicate to teams. Frequent use of company provided cell phone and text. Constant use of company radio for communication. Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc. Use of company equipment such as computer, phone, company radio, earpiece, copy machine, scanner, calculator.
While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and tools. Employee will regularly move about inside and outside various areas of the facility before, during, after events on flat and uneven terrain; reach, push, pull using hands, arms and shoulders. Position will require employee to frequently bend, kneel, stoop, or crouch in order to evaluate and inspect equipment. Employee will operate a forklift and high lift in assessment of and maintenance of the building and equipment. Required to constantly adjust visual focus close & at a distance to view set-up and peripheral vision to see moving equipment. Employee will occasionally be required to identify or match colors/tones of furniture or carpet. Employee may regularly be required to lift up to 20 lbs, push/pull 150 lbs; occasionally lift up to 50 lbs.
The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. Exposure to wet / slick floors including ice. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. Exposure to a cold work environment in and around ice (seasonally). Employee leads a team in crowded workspaces with up to thousands of guests in attendance. Exposure to heights on lifts, arena catwalk; steep-inclines, stairs, elevators, escalators, and freight elevators.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.