Spectra

Manager, Events | XL Center and Pratt & Whitney Stadium

Location US-CT-Hartford
Job ID
2022-8364
Group
OVG - Venue Management
Location Name
XL Center and Pratt & Whitney Stadium
Category
Event Management / Sales
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Responsibilities include, but are not limited to, manage every aspect of their assigned events from the advance planning stages through the end of the event; assisting in coordination of the work of facility events staff; serving as liaison to all facility users; and to provide responsible staff assistance to the events department. This position will assume event assignments from the Director of Events and Assistant General Manager.

 

Salary Range -$45,000-$55,000

Responsibilities

  • Plan, service and supervise events
  • Assist in booking exhibition events
  • Meet with facility clients in advance of events and assist in determining event needs; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel
  • Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
  • Submit service request to appropriate departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building, and safety codes
  • Serve as facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event problems; resolve public complaints
  • Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
  • Completion and/or assistance with the completion of pre-show event financial estimates
  • Completion and/or assistance of post-show event settlements
  • Guide and assist event staff in job performance and resolution of patron issues and challenges
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Responsible for the Events Department role in the execution of event contracts and rental agreements
  • Function as a liaison between users of the facility and the facility staff
  • Prepare written evaluations of the events; distribute to appropriate management staff
  • Prepare written cost estimate to all clients in advance of their event as well as to prospective clients
  • Maintain accurate and complete files, records and other documents relating to assigned responsibilities
  • Participate on a variety of committees, both internal and external to the facility
  • Create and distribute detailed data sheets prior to every event
  • Assist with staffing and scheduling of union stagehand labor force
  • Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled
  • Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed
  • Perform other duties and responsibilities as required

Qualifications

  • Minimum of (3) years experience in direct support of events in a public assembly facility, or related field
  • Bachelor’s degree from an accredited college or university with major course work in event management, sports administration, public relations, marketing, business administration, or a related field
  • Proficient in use of Microsoft Office and AutoCAD experience preferred
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs, and occasionally lift up to 40 lbs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Possession of, or ability to obtain, a current CPR certificate is preferred
  • Possession of, or ability to obtain, a valid drivers’ license
  • Ability to provide exceptional customer service even in stressful situations Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Very strong organizational, communication, and interpersonal skills
  • Very strong ability to meet deadlines with high quality results in an environment
  • Ability to effectively manage multiple projects, tasks, and duties

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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