Operations Manager | Atlantic City Convention Center

Location US-NJ-Atlantic City
Job ID
OVG - Venue Management
Location Name
Atlantic City Convention Center
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


Under the direction of the AGM and Director of Operations, the Operations Manager provides direct supervision to full time and part time staff, specifically in the areas of event set up, housekeeping and overseeing post event cleanings at the Atlantic City Convention Center





ESSENTIAL FUNCTIONS (including, but not limited to):

  • Must be available to work nights, weekends, and select holidays, in addition to traditional business hours based on operational needs and event schedules at Atlantic City Convention Center.
  • Assist the Director of Operations in the overall daily operation and maintenance of Atlantic City Convention Center.  
  • Plan, direct, coordinate, and review the work plans for Atlantic City Convention Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
  • Manage/Oversee schedules for Housekeeping and Operations Staff
  • Payroll processing (weekly) for all Housekeeping and Operations Staff
  • Represents Operations Department in absence of Director of Operations.
  • Select, train, motivate and evaluate Housekeeping/Operations Supervisors and full and part time staff
  • Provide and/or coordinate department staff training
  • Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
  • Assume management responsibility for all services and activities involved in the operations of all events at Atlantic City Convention Center
  • Ensure staff is working safely, efficiently and are aware of proper safety guidelines
  • Responsible for execution of and compliance with Contracts
  • Plan, direct, coordinate, and review the work plan for facility and event operations
  •  Assist in the development and administration of the Operations and Cleaning Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Oversee ordering of supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Provide excellent customer service assistance to internal and external clients
  • Maintain a customer first mentality
  • Work, learn and use the Ungerbock software to track inventory, show budgeting, and recently added show requests.
  • Work with multiple vendors for equipment needs, supply ordering and staffing requirements etc.
  • Work with other departments to plan and coordinate event specific needs. 


  • Degree in Facility Management or related field preferred
  • High School Diploma (or equivalent) required
  • Minimum of three years (3) experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
  • Previous experience working with unions
  • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
  • Self-motivated with excellent organizational skills 
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Must be comfortable multi-tasking and working in a fast-paced environment 
  • Familiarity of OSHA requirements
  • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
  • Possess valid driver’s license or have the ability to acquire
  • Possess valid forklift certification or have the willingness to acquire
  • Ability to work independently and as part of a team


Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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