Oak View Group

Assistant Box Office/Parking Manager | Greater Richmond Convention Center

Location US-VA-Richmond
Job ID
2022-8145
Group
OVG - Venue Management
Location Name
Greater Richmond Convention Center
Category
Venue Management
Type
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Under general direction from the Box Office / Parking Manager, the Assistant Box Office / Parking Manager assists the Box Office / Parking Manager in managing all aspects of box office, parking and utility service operations. Duties generally are more focused on the parking deck operation and the Service Desk operation rather than full service Box Office functions.

Responsibilities

  • Assist in recruiting, interviewing, selecting, training, motivating and evaluating event cashier personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with event cashier personnel to correct deficiencies; recommend appropriate disciplinary action
  • Assists in the implementation of service delivery methods for all box office, parking and exhibitor service operations. Prepare various reports.
  • Provide general information, directions and assistance to facility guests. Respond to inquiries from the public. Resolve customer service issues.
  • Supervise the activities of employees engaged in providing box office services, parking, exhibitor services and utility services.
  • Exercise direct supervision over event cashier personnel; communicate event information and duties to event cashier personnel and assign event related tasks; inspect work product to ensure that the highest levels of efficiency, accuracy and customer service are met
  • Facilitate and enforce policies and procedures for all areas of functional responsibility
  • Facilitate and enforce established accounting procedures related to the handling of all financial transactions in areas of functional responsibility
  • Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
  • Manage cash/credit card reconciliation of daily sales and deposits
  • Assist in developing revenue and expense projections for the parking, box office and service desk operations
  • Provide additional support to cashiers as needed when traffic is heavy
  • Perform other duties as required

Qualifications

  • Minimum of two (2) years of responsible experience in a cash and credit transaction setting in a box office or parking operation
  • Minimum of one (1) year of supervisory experience
  • Associates degree from an accredited college or university with major course work in accounting, business administration or other related field (additional experience may be substituted for formal education)
  • Possession of, or ability to obtain a current AED/CPR certificate of training
  • Possession of, or ability to obtain a Virginia driver’s license
  • Principles of supervision and training
  • Principles of cash handling and PCI compliance.
  • Customer Service practices
  • Must have proficient computer skills in Microsoft office applications: Word, Excel, Access and Outlook
  • Plan, direct, and evaluate the work of subordinates
  • Manage and reconcile large quantities of cash and tickets
  • Maintain accurate financial records
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
  • Deal effectively with challenging customers and situations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Stand for long periods of time and lift objects up to 30 pounds
  • Work in an outside environment subject to adverse weather conditions
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of consecutive days

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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