Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
Fair Park First values the critical role that frontline staff play in creating an onsite experience that is accessible and inclusive for all. To support this Fair Park is seeking an energetic, guest-service-oriented problemsolver to oversee the on site visitor experience, volunteer opportunities and Fair Park First events.
The Visitor Experience Manager will primarily manage the day-to-day operations and activities of the Fair Park Visitor Center based in the historic Dallas Natural History Museum. The position will help recruit, motivate, train, and lead a collaborative frontline visitor services team. This leader will help to create an atmosphere of excellent customer service and supervise a visitor services team that can confidently greet visitors, answer questions about the museum and other park attractions, and share Fair Park First’s mission with our guests.
In addition, the position will be responsible for coordinating and facilitating Fair Park First events, volunteers, and activities. The volunteer responsibilities include recruiting and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that suit their skills, keeping volunteers informed and conveying the organization's purpose to the public. The event responsibilities include producing high-quality events, managing event budgets, logistics, vendors, and staff, and ensuring communication with various stakeholders.
A successful Visitor Experience Manager should be meticulous about keeping records and passionate about guest services, hospitality, event planning, and community engagement. The Visitor Experience Manager will work closely with OVG360 staff, the Fair Park First board and other Fair Park First stakeholders.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.