Oak View Group

Guest Services Event Staff | Ralston Arena

Location US-NE-Ralston
Job ID
2022-8118
Group
OVG - Venue Management
Location Name
Liberty First Credit Union Arena
Category
Customer Service/Support
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

Responsibilities

Event Staff Team Members provide great customer service to patrons attending events at Liberty First Credit Union Arena. Such positions include but not limited to:

  • Ushers-
    • Serve as the liaison for your assigned seating section(s)
    • Proactively monitor for and report fan code of conduct issues and maintenance concerns
    • Greet guests and check their ticket as they enter their seating section, direct them to their designated seats
  • Ticket Takers
    • Greet guests as they enter the building and provide directions and information as needed
    • Scan guests’ tickets with a smile and friendly greeting
    • Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed
  • Greeter/Access Control
    • Smile and greet guests as they approach the restricted area
    • Check guests’ tickets to ensure they have access to the designated area

 

  • Excellent customer service and verbal communication skills. Attention to detail; ability to work with accuracy under pressure.
  • Ability to maintain a positive and respectful attitude.
  • Ability to stand or sit for an extended period of time, walking (including stairs)
  • Be able to work a shift that will range from 4-9 hours
  • Ability to interact with a variety of people of all ages with diverse backgrounds
  • Be flexible and ready to work any other duties as assigned

Qualifications

  • Exceptional customer service skills
  • Effective oral communication and writing skills in the English language
  • Ability to interact with patrons and staff in a professional manner
  • Ability to be punctual
  • Ability to follow verbal and written instructions
  • Willingness to work a flexible schedule, including but not limited to nights, weekends and select

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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