Operations Supervisor, Housekeeping | Atlantic City Convention Center

Location US-NJ-Atlantic City
Job ID
OVG - Venue Management
Location Name
Atlantic City Convention Center
Regular Full-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


Under the direction of the Operations Manager/ Director of Operations, provides direct supervision to all Operation staff, specifically in the areas of housekeeping, overseeing both daily non-event, and event pre and post cleanings of the AC Convention Center and/or Jim Whelan Boardwalk Hall


  • Assists Operation Manager/ Director of Operations in the overall daily operation and maintenance of Atlantic City Convention Center and or Jim Whelan Boardwalk Hall.
  • Assume supervisory responsibility for all services and activities involved in the housekeeping of assigned facilities.
  • Assist in the planning, directing, and reviewing of the housekeeping work plan to meet assigned goals; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Coordinate between event and non-event housekeeping needs within the Department.
  • Assist with schedules and payroll processing for all Operations Staff
  • Represent Operations Department in absence of Operations Manager/Director of Operations.
  • Select, train, motivate and evaluate all full and part time staff
  • Work with other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
  • Ensure staff is in uniform, working safely, efficiently and are aware of proper safety guidelines
  • Keep detailed inventory, order housekeeping supplies and materials within budget guidelines; receive and maintain equipment and supplies, keep janitor closets stocked and restock as needed.
  • Inspect all areas of assigned facilities are clean and ready for event and non-event days including keeping accurate records of those inspections
  • Responsible for the verification of facility cleaning checklists
  • Working knowledge of housekeeping equipment including sweepers, scrubbers, vacuums, buffers, Kaivac, etc.
  • Provide excellent customer service assistance to internal and external clients



  • Degree in Facility Management or related field preferred
  • High School Diploma (or equivalent) required
  • Minimum two (2) years supervisory experience in housekeeping supervision in an arena, convention center or public assembly facility.
  • Working knowledge of chemical cleaners and disinfectants
  • Previous experience working with unions
  • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
  • Ability to oversee and control staff in performance of housekeeping tasks
  • Self-motivated with excellent organizational skills 
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Must be comfortable multi-tasking and working in a fast-paced environment 
  • Familiarity of OSHA requirements
  • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
  • Possess valid driver’s license or have the ability to acquire
  • Possess valid forklift certification or have the willingness to acquire
  • Ability to work independently and as part of a team


The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


Physical demands:

While performing the essential functions of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, radios and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds


Work environment:

The duties of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Employee must also be willing to work nights/weekends/holidays as there is a varying schedule depending on events.



Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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