Oak View Group

Ice Arena Representative II | Coral Ride Ice Arena

Location US-IA-Coralville
Job ID
2022-7389
Group
OVG - Venue Management
Location Name
Coral Ride Ice Arena
Category
Administrative/Clerical
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met.  Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.

Responsibilities

  • Greet and explain services available to guests; assist guests with skate rental and questions
  • Accept payment for guest services responsibly and accurately
  • Follow all Company policy / procedures related to cash management and closing register procedures
  • Follow Company procedures for providing skates / equipment to guests and provide any important related details to guests
  • Provide directional assistance to guests throughout the facility
  • Monitor guests and ensure guests maintain a safe environment
  • Report an unsafe conditions or other escalated guest concerns to management immediately
  • Ensure guests are operating in accordance with Spectra, Ice Arena and local policies / procedures
  • Provide exceptional services during client events as directed such as parties, camps, etc.
  • Represent the company in cases of emergency as required to assist guests with exiting the facility
  • Responsible for cleaning and removal of waste; ensure facility is clean and sanitized
  • Maintain professional interpersonal relations with all external guests, co-workers and management
  • Employee works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directed
  • Employee is fully trained on equipment such as Zamboni and Skate Sharpener Machine
  • Responsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener Machine
  • Reports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment

Qualifications

  • High school diploma or equivalent preferred
  • One or more years’ experience in guest service and cash handling position
  • Exceptional customer service and communication skills
  • Ability to manage cash transactions accurately and responsibly
  • Ability to work independently and as part of a team
  • Ability to speak clearly and concisely in the English language
  • Ability to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidays
  • Completed operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years’ of equivalent experience

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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