Guest Services Event Staff | Part-Time | CURE Insurance Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and/or greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $15.92.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until February 5, 2026.

Over the past two decades, the CURE Insurance Arena has hosted international music sensations like Cher, Bruce Springsteen, Shania Twain, Elton John, GHOST, Carrie Underwood, JoJo Siwa & Justin Bieber; top sports events such as the NCAA Division I Women's Basketball First and Second Rounds and NCAA Division I Women's Basketball Trenton Regional; and family-friendly entertainment such as Disney On Ice, Hot Wheels Monster Trucks LIVE, the Harlem Globetrotters, and so much more! CURE Insurance Arena is also the home of the ECHL Trenton Ironhawks.

The 250,000-square-foot arena has accommodations for up to 10,000 guests for concerts and seating for 9,000 for basketball. Hockey games have room for 8,100 fans. There are also 34 private luxury suites available for single-night rentals or to own! Prior to the facility being built in 1999, the Roebling Wire Works building, which created materials for some of the world's most famous bridges, resided where the arena sits today.

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about the venue's emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

• 6+ months of previous experience in a hospitality or entertainment environment is preferred.
• High school diploma or GED is preferred.
• Must love working with and helping people.
• Ability to stand for extended periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games; weekend availability is required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.