Operations Lead | Part-Time | Mullins Center (UMass-Amherst)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Mullins Center is looking for an Operations Lead to assist in leading operational changeovers, involving Ice Hockey, Basketball, and Stage builds. This position will be responsible for assisting in these conversions as well as making sure game day setup is correct for all Mullins Center events. This position will also assist in leading Operations Staff for game days, involving both game operations and parking needs.

This role will pay an hourly rate of $22.00.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 25, 2026.

The William D. Mullins Memorial Center is a multi-purpose 10,500-seat facility on the campus of the University of Massachusetts. Home to UMass basketball and hockey, the facility hosts concerts, family, ice, and theater shows. The Mullins Center sits on Commonwealth Avenue on the western edge of the UMass Amherst campus. Overlooking the outdoor playing fields and offering a wide vista of the Hadley Hills and the Holyoke Range, the Mullins Center represents a joining in form of the campus’ architecture and, in spirit, of the campus’ commitment to the quality of life for the university community. Completely ADA accessible, this arena complex is a two-building facility connected by a plaza with underground locker rooms. The main arena houses a basketball court over an Olympic-sized hockey rink. The arena is also available for convocations, commencement, cultural events, conferences, concerts, and theatrical productions. The attached building has a permanent ice rink for recreational skating and for use as a practice facility for intercollegiate hockey and an intramural program. Three racquetball courts for intramural and general use are also enclosed in this building. The Mullins Center design also includes a number of multi-purpose rooms, athletic offices, and a press area.

• Reports to the Mullins Center following arena changeovers to ensure outstanding tasks are addressed and all event preparations are completed.
• Complete necessary tasks to ensure the venue is ready for competition and for spectators to enter. Arena assessment post changeover.
• Have insight into all operations staff activities for events at the Mullins Center, including parking operations, back-of-house setup, concourse layout, event room sets, and overall arena checkpoints fulfilled 
• Operate equipment as needed: Floor machines, vacuums, ladders, etc.
• Resolves problems in a timely manner; analyzes and gathers information and identifies alternative solutions quickly & effectively.
• Assist with leading operations, guiding part-time staff with game day tasks and responsibilities, and ensuring all aspects of events are operationally sound.
• Assist with shift changes and scheduling questions.
• Be present for the majority of the Mullins Center events.

• Previous operations and/or event changeover experience is preferred.
• High school diploma or GED.
• Ability to lift heavy objects.
• Must be detail-oriented and have strong organizational skills.
• Ability to multitask and handle several tasks simultaneously.
• Must possess strong leadership skills and be a team player.
• Able to work various hours, including daytime office hours, holidays, evenings, and weekends.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.