Housekeeping Manager | Full-Time | Bismarck Event Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Housekeeping Manager will assist the Operations Team by overseeing daily housekeeping staff and the cleaning of the building. 

This role will pay a yearly salary of $50,000 - $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 20, 2026.

Located in the heart of Bismarck, the Bismarck Event Center is the region’s premier destination for live entertainment, conventions, meetings, sporting events, and community gatherings. As the largest event and conference facility in western North Dakota, the venue hosts a diverse range of events each year, including concerts, trade shows, banquets, conferences, family shows, and special events. Joining the Bismarck Event Center team means becoming part of a dynamic environment where no two days are the same. Team members have the opportunity to contribute to memorable experiences for guests while working alongside passionate professionals dedicated to creating world-class events and entertainment for the community and visitors alike.

• Plan and conduct meetings on a routine basis (daily, weekly and monthly) with staff discussing building needs, safety concerns, cleaning techniques, etc.
• Delegate and enforce documentation, i.e., sign-in sheets, daily routines, and equipment checklists verifying paperwork is completed properly and accurately.
• Perform routine inspections and walkthroughs of all areas within the scope of the housekeeping departments, ensuring that these areas are up to cleaning standards and expectations, documenting and meeting with supervisors on correcting cleaning issues.
• During walkthroughs/inspections identifying safety or maintenance issues, notifying the proper member/department of the management team to have them corrected.
• Communicate with the management team on housekeeping staffing and project needs based on building usage.
• Delegate tasks to subordinates in an effective and efficient manner; plan, execute, and schedule training as needed.
• Understand and enforce all OVG policies.
• Manage the housekeeping of events as needed.
• Maintain notes for housekeeping staff to document positive and negative performance, discussing and planning how to improve such issues.
• Assist other personnel as needed.
• Perform other duties and responsibilities as required.

• 3-5 years of experience in housekeeping management or supervision is preferred.
• Working knowledge of cleaning chemicals and processes, including but not limited to floor and carpet care, detailing, and disinfecting.
• Ability to train employees on procedures and expectations.
• Ability to oversee individuals and groups, directing staff in the performance and operation of equipment and processes needed to complete housekeeping tasks necessary for a sports & entertainment facility.
• Ability to lift heavy objects as needed.
• Ability to work nights, weekends, and select holidays, in addition to traditional business hours, as needed.
• Demonstrated ability to function in a fast-paced, high-pressure environment.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.