Building Services Supervisor | Full-Time | Greater Richmond Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Building Services Supervisor leads the building services team in the completion of various custodial and housekeeping assignments, ensuring standards of cleaning are met, performing custodial quality checks, training new employees on proper custodial procedures, and maintaining general cleanliness of facilities. This role also supervises and ensures proper event setup in accordance with event work orders.

This role pays an hourly rate of $24.00-$28.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until November 6, 2026.

The Greater Richmond Convention Center is the largest exposition and meeting facility in Virginia with 178,158 sq. ft. of contiguous exhibit space, a 20,500 sq. ft. grand ballroom, and 50,000 sq. ft. of additional meeting space located in the capital city of Richmond.

• Supervise building services personnel and provide/coordinate staff training and safety programs; work with team members to correct deficiencies; recommend discipline and termination actions.
• Supervise and work along with event staff in the set-up and tear-down of facility equipment (i.e., chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, plywood, field covers, tarps, etc.) for all events; ensure compliance with event work orders and relevant building code, fire code, and ADA regulations.
• Lead and work along with staff in the various custodial and housekeeping functions for the facility; sweep, mop, scrub & wax floors; wash walls and clean windows; polish stainless steel and clean countertops; clean restrooms and replenish supplies; remove stains, clean, and extract carpets; dust, polish, arrange, and move furniture and equipment; and remove rubbish and waste.
• Perform various facility custodial tasks as assigned.
• Operate a wide variety of equipment, including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required.
• Periodically assist with inventory of all equipment as assigned.
• Report defective equipment, facility damage, areas of the facility requiring cleaning, and incorrect or improper set-ups to supervisors in a timely manner.
• Maintain storage areas and equipment in designated areas in a neat and orderly manner.
• Use hand tools or small powered equipment applicable to the work being performed.

• 2-3+ years of experience in building services/housekeeping with at least 1 year of experience in event setup in a convention center, hotel, sports venue, or other public assembly facility.
• High school diploma or equivalent GED.
• Possession of, or ability to obtain, a current CPR certificate.
• Possession of, or ability to obtain, a driver’s license.
• Forklift operator certification required.
• Must be able to operate or be trained to safely operate a wide variety of equipment, including vans, pickup trucks, forklifts, high lifts, floor scrubbers, and other vehicles as required.
• Must be able to work a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, extended (long) workdays, and extended numbers of days.

Knowledge of:

• Operational characteristics, services, and activities of public assembly facility housekeeping and event setup operations.
• Event presentation and event production protocols, including the use of tablets or laptops as needed.
• Principles of supervision and training.
• OSHA work safety and general safety regulations.
• Terminology used in entertainment and convention settings.
• Customer service practices.
• Relevant federal, state, and local regulations.

Ability To:

• Work effectively in a service-oriented environment subject to frequently changing priorities.
• Work under high pressure in meeting urgent deadlines.
• Identify job-related challenges and make corrective recommendations to the supervisor.
• Work independently in the absence of supervision.
• Receive, interpret, and delegate work order instructions while working with and alongside subordinates.
• Perform basic computer functions using Microsoft Office, Outlook, word processing, and Excel spreadsheets.
• Establish and maintain effective working relationships with staff, contractors, and facility users. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.