Concessions Administrative Assistant | Part-Time | Benchmark International Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Administrative Assistant provides comprehensive administrative and operational support to the Concessions Management team at Benchmark International Arena. This position plays a vital role in ensuring the day-to-day administrative functions of the concessions department are completed accurately and efficiently to support successful event operations.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, event-driven environment. This role serves as a central point of communication for managers, supervisors, and frontline team members while maintaining accurate records, coordinating schedules, assisting with payroll processing, supporting inventory and purchasing documentation, and helping ensure compliance with Oak View Group policies and operational standards. The Concessions Administrative Assistant will also assist with employee onboarding paperwork, maintain department files and reports, prepare event-related documentation, coordinate meetings, order office supplies, respond to internal and external inquiries, and provide general administrative support to ensure the concessions operation runs efficiently before, during, and after events.

This role pays an hourly rate of $19.45-$24.32

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 6, 2026

From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida. With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils; the 11,000 square-foot Budweiser Biergarten with incredible views of the city; and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

• Provide daily administrative support to the Senior Concessions Manager and Concessions Management team.
• Maintain employee records, scheduling documents, attendance logs, and departmental files.
• Assist with event staffing schedules and communicate assignments, reporting times, and operational updates to concessions staff.
• Support payroll preparation by reviewing employee time records and assisting with timekeeping corrections.
• Prepare, organize, and distribute event documentation, reports, production sheets, and operational communications.
• Process purchase orders, invoices, vendor paperwork, and departmental expense documentation in accordance with company procedures.
• Maintain inventory records, supply tracking, and product ordering documentation while coordinating with warehouse personnel as needed.
• Assist with onboarding documentation, training records, uniforms, and administrative support for new team members.
• Compile post-event reports, sales summaries, labor reports, and other operational metrics for management review.
• Coordinate meetings, maintain department calendars, and prepare meeting materials as requested.
• Respond professionally to internal and external communications, including phone calls, emails, and vendor inquiries.
• Maintain confidentiality of employee, financial, and operational information.
• Ensure accurate filing and organization of all departmental records in both digital and physical formats.
• Support compliance with company policies, food safety standards, alcohol service regulations, and workplace safety procedures.
• Perform additional administrative and operational duties as assigned to support concessions operations and event execution.

• High school diploma or equivalent required. Associate's degree in Business Administration, Hospitality Management, or a related field is preferred.
• 1-2+ years of administrative experience required; experience in hospitality, food and beverage, sports, entertainment, or venue operations preferred.
• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience with scheduling software, payroll systems, POS reporting, or inventory management systems is preferred.
• Excellent organizational, time management, and multitasking skills with exceptional attention to detail.
• Strong written and verbal communication skills with the ability to interact professionally with employees, managers, vendors, and guests.
• Ability to work independently while collaborating effectively in a team-oriented environment.
• Ability to handle confidential information with professionalism and discretion.
• Must be flexible to work evenings, weekends, and holidays based on the arena's event schedule.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.