Premium Service Manager | Full-Time | The Truth - Music Venue

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Premium Service Manager is responsible for overseeing all premium hospitality operations at Truth Music Venue, including VIP clubs, suites, lounges, and other premium seating areas. This position ensures exceptional guest service while managing premium service staff, coordinating event operations, and maintaining company service standards. The Premium Service Manager works closely with the Food & Beverage Director and other venue leaders to deliver a seamless guest experience during concerts, private events, and special functions.

This role pays an annual salary of $60,000-$75,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 30, 2026.

• Manage the day-to-day operations of all premium hospitality areas, including suites, VIP lounges, and club spaces.
• Lead, train, coach, and supervise premium service staff, including supervisors, servers, bartenders, runners, and support staff.
• Ensure premium guests receive outstanding service before, during, and after events.
• Coordinate staffing, scheduling, and floor assignments based on event needs.
• Conduct pre-event meetings and communicate service expectations to staff.
• Monitor service throughout events and quickly resolve guest concerns.
• Work closely with culinary, concessions, and operations teams to ensure smooth event execution.
• Maintain high standards for food and beverage presentation, cleanliness, and guest experience.
• Assist with inventory control, ordering, and management of premium service supplies.
• Ensure compliance with responsible alcohol service policies, health regulations, and company procedures.
• Help manage labor costs and operate within department budgets.
• Prepare event reports and communicate operational feedback to leadership.
• Foster a positive, professional, and team-oriented work environment.

• 3-5 years of hospitality or food and beverage management experience, preferably in premium hospitality, entertainment venues, hotels, stadiums, arenas, or catering operations.
• Previous supervisory or management experience required.
• Strong leadership and team development skills.
• Excellent customer service, communication, and conflict-resolution abilities.
• Experience managing staff in a fast-paced, high-volume environment.
• Knowledge of food and beverage service standards and responsible alcohol service practices.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office and point-of-sale systems preferred.
• Ability to work evenings, weekends, holidays, and event schedules.
• Ability to stand and walk for extended periods and occasionally lift heavy objects.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.