Operations Manager | Full-Time | Donald L Tucker Civic Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Under the supervision of the Director of Operations, this position manages and coordinates the day-to-day operations of the facility (arena/exhibition hall/meeting rooms), including engineering, maintenance, set-up/changeovers, custodial/building services and grounds keeping. Provides overall administrative planning, direction, and policies to operating managers maintaining the highest quality service program to ensure client satisfaction. Assists in the development and management of annual Operations Department budget and Capital Project planning/execution.  Provides overall department management assistance to the Director of Operations.

This role pays an annual salary of $50,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 23, 2026.

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men’s and Women’s basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes.

• Oversees daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, video boards, etc.
• Schedules and oversees Changeover Supervisors, Building Mechanics, Building Services staff, etc.
• Provide support and management oversite of Custodial services including daily cleaning, pre-event, event and post-event cleaning, day-to-day operations
• Manage preventative maintenance program for all facility assets by tracking, logging, scheduling, monitoring all facets to extend life of equipment and systems additionally provide hands on assistance to maintenance staff as necessary to complete necessary duties.
• Oversee the administration of all part time staff: Hire, train, evaluate, and motivate
• Provide support and management oversite of the Operations department: event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, etc.
• Assists in negotiation and administration of contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping, etc
• Participate in the development and administration of the Operations Department budget; Forecasting of future funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures.
• Order supplies and materials for building supplies and maintenance within budget guidelines
• Acts as co-liaison with University, City and State Services for numerous facility related functions (City Codes, Fire Safety Codes, Parking, Licenses, permits, etc.)
• Responsible for Health & Safety compliance
• Represents Operations Department in absence of Director of Operations
• Other duties as assigned by Director of Operations

• Bachelor’s/Technical degree from an accredited college/university/school preferred
• Minimum of three (3) years’ experience in facility operations management
• Must show demonstrated knowledge of physical plant management,   supervisory skills and experience in work crew supervision in facility operations
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days
• Self-motivated with excellent organizational skills
• Possession of or ability to obtain a valid CPR certificate
• Possession of or ability to obtain a valid state driver’s license
• Possession of or ability to obtain a valid forklift license
• Knowledge of budget preparation and control
• Knowledge of OSHA requirements

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.