Premium Services Supervisor | Full-Time | CFG Bank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Premium Services Supervisor is responsible for overseeing all premium hospitality operations, including suites, clubs, VIP spaces, and catered events. The Premium Services Supervisor must be personable and able to work in an ever-changing, fast-paced environment while providing exceptional guest service. The Premium Services Supervisor will oversee event execution, staffing, training, inventory, guest relations, and operational standards to ensure a first-class experience for all premium guests. This position will work closely with culinary, operations, sales, and venue partners to execute premium events and maximize guest satisfaction. The Premium Services Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $25.00-$28.00

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 13, 2026.

• Responsible for supervising the setup of food & beverage service areas within clubs based on specific event needs.
• Ensures all clubs are set prior to the event.
• Responsible for ensuring quality and hospitality throughout all Premium Club areas.
• Responsible for communication between counterparts of the department.
• Responsible for organization and preparation of events.
• Responsible for supervising team members on non-event and event days.
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Maintain full knowledge of food and beverage menu items and accompaniments.
• Responsible for supervising the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Supervises the setup of club functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all Oak View Group policies and procedures.
• Practices excellent human resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR-related paperwork.
• Assists the management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

• 2-3 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.
• Ability to supervise the work of others.
• Previous experience with premium areas at arenas or stadiums preferred.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.