Guest Experience ADA/Plaza Ambassador | Part-Time | UBS Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Our Guest Experience ADA/Plaza Ambassadors team members are responsible for providing an exceptional level of service to our guests with disabilities in addition to acting as outdoor directionals, operation of elevators and crowd control of escalators at UBS Arena. ADA/ Plaza Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, to whomever requires.  They are essential in creating a safe and memorable experience for all guests at UBS Arena. This role requires a positive attitude, the ability to work in different climates as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena.

This role will pay an hourly rate of $21.50. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 11, 2026.

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists, including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar, and Post Malone. The venue delivers an unmatched live entertainment experience for guests, including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022, which made it the first arena to do so on the eastern United States seaboard.

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.

• Communicate clearly while giving concise directions to guests.
• Work in outdoor conditions as needed.
• Aid in orderly ingress and egress.
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures.
• Complete incident reports for accidents and out-of-the-ordinary events while transporting.
• Complete wheelchair logs to document escorts.
• Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
• Comply with all gate/section checkpoint screening requirements and processes.
• Control access and press buttons on the elevator to limit patrons touching elevator buttons.
• Effectively communicate safety and security measures throughout the arena.
• Identify opportunities to create memorable experiences for guests.
• Manage elevator capacity.
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus.
• Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public.
• Provide accurate facility information with excellent customer service to patrons.
• Provide exceptional guest service.
• Provide specialized assistance, general information, and clear directions to guests.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Scan in each ticket to events.
• Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident.
• Utilize electronic devices such as handheld devices, computers, and/or tablets.
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests.
• Other organizational and administrative duties as determined by management.

• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is preferred.
• Must be able to complete all required trainings.
• Must be able to engage with guests first.
• Strong verbal and written communication skills are essential.
• Ability to be available for 80% of events scheduled a month.
• Ability to function independently in a fast-paced, high-pressure environment is essential.
• Ability to utilize web-based programs and digital equipment.
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays, is essential.
• Ability to work with the public and have interpersonal and communication skills is essential.
• Ability to push, pull, and/or lift heavy objects.
• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work in enclosed spaces
• Ability to work steep, elevated areas.
• Must uphold and maintain a customer-friendly environment.
• The duties of this position are performed indoors and outdoors. 
• The noise level in the work environment will range from moderate to loud.
• While performing the duties of this job, the employee may be exposed to outdoor weather and sometimes harsh conditions.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.