Director of Ticketing | Full-Time | CFG Bank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Ticketing will create and oversee all concert and other event ticketing operations for the CFG Bank Arena. The candidate will be a driven self-starter who works well without significant oversight. In addition, the candidate will have a strong ability to communicate and collaborate with all members of the team. This candidate will interface with Ticketmaster, Live Nation, Feld, and other promoters to create and manage their events. The Director of Ticketing will ensure his or her team is operating within the scope of Generally Accepted Ticket Operations Standards and Practices. He/She shall manage all ticket distribution and will hire, train, supervise, and manage the Box Office staff, which may exceed over 20 people.  The Director of Ticketing will be proficient in TM One, TM Host, Archtics, Account Manager, Microsoft Office, Paymentech, and other third-party platforms such as FEVO and Eventellect.

This role pays an annual salary of $120,000-$140,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 28, 2026.

CFG Bank Arena is a 14,000+ seat, reimagined, world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

• Work to ensure that an accurate event scaling and manifest is created for new events in the ticketing system.
• Build all arena events in Ticketmaster and manage all necessary holds for all concerts, entertainment, family, sporting, and other events.
• Develop and maintain relationships with promoters and their respective ticketing personnel to help them manage their manifests and holds.
• Assist in the preparing, implementing, and controlling all aspects of club seat ticket renewals, pricing, incoming payments, and payment plans
• Manage relationships with third-party vendors.
• Develop accurate and insightful reports on ticket sales and services as requested.
• Hire, manage, and train a friendly and efficient box office staff.
• Act as lead in software training and integration, including training for staff. This includes receiving on-going training and actively seeking out knowledge in all software to be the team expert in technology as it relates to box office and ticketing.
• Ensure the team is adhering to all PCI compliance standards.
• Work as the main facilitator for reconciliations with the finance department.
• Communicate openly with the Premium Sales department on all aspects of ticket operations.
• Manage and control group ticket inventory.
• Order supplies for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
• Create and manage box office protocol.
• Act as one of the primary Executives on Duty at all events held at the arena.
• Work with the Marketing & Sales team to develop a “how to guide” for accessing mobile tickets.
• Lead with a one “team” mentality that inspires and energizes staff to do their best while feeling supported.

• Ticketmaster and Archtics platform experience required along.
• Bachelor’s degree in related field or a combination of related education and work experience.
• Minimum of 5-7 years of ticketing and/or account management experience required.
• Minimum of 3 years of managing staff—hiring experience a bonus.
• Proficient in MS Office, especially with Excel.
• Strong written and verbal interpersonal skills.
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.
• A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own.
• Minimal Travel (<5% travel): May be required to travel. Trips may require air travel and/or overnight stays away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.