Operations Supervisor | Full-Time | Acrisure Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Operations Manager or Director of Event Operations.

This role will pay an hourly wage of $24.00 - $25.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and PaidTime Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 4, 2026

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert. Designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

• Assume management responsibility for all services and activities involved in the operations of all venues and exhibition & convention spaces.
• Interview, select, train, coach, evaluate, and discipline full- and part-time staff. The position will deliver a termination with approval.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Ensure staff are working safely and are aware of proper safety guidelines.
• Responsible for understanding, complying with, and executing parameters of operations set up for events/staging.
• Lead / coordinate staff training and safety programs.
• Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; and work with Human Resources as required.
• Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all arena & convention events.
• Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities. Provide recommendations/improvements.
• Coordinate facility arrangements with concessionaires and AV.
• Oversee changeover and housekeeping crews and provide team support as required.
• Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates as necessary.
• Maintains departmental equipment; notifies the Operations Manager when repairs are needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Other duties as assigned.

• High school diploma or equivalent.
• 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of set up/housekeeping and event coordination.
• An advanced degree in Facility Management or a related field may be substituted for years of experience.
• Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
• Ability to effectively lead a team and manage in a fast paced, high pressure environment.
• Knowledge of OSHA standards / requirements.
• Forklift certification or ability to acquire within 90 days of employment.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly and concisely.
• Self-motivated and excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.