Merchandise Lead | Part-Time | Ford Idaho Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Merchandise Lead assists the Merchandise Manager in overseeing the merch operations for concerts and events at the Ford Idaho Center.

Shifts can be;

• 6-8 hours
• 8-12 hours
• 12-18 hours.

This role will pay an hourly rate of $15.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until August 21, 2026.

The Ford Idaho Center is the premier multi-event complex in the Pacific Northwest. Attend a concert, convention, sporting event, trade show, or an equestrian show, and you will be treated to a first-class experience.

• The Merchandise Lead assists the Merchandise Manager in overseeing the successful operation of artist merchandise for all concerts & events selling merch
• Aid the Merchandise Manager to maximize space, set up queues, and ensure all merchandise areas are safe, clean, and well organized
• Cooperate with the Merchandise Manager to maintain all venue-owned merchandising equipment & POS iPads to ensure proper working condition.
• Support successful sales operations by hiring, training, and mentoring additional merchandise sellers as needed to ensure an exceptional experience for all guests and artist representatives
• Ensure team compliance with Ford Idaho Center policies and procedures.
• Report all incidents, accidents, needed repairs, and customer feedback to the Merchandise Manager during the course of an event.
• Fulfill all responsibilities of a Merchandise Seller.
• Helps set up/tear down merch stands with other sellers
• Maintains accurate counts when selling merch and handling cash
• Demonstrates excellent customer service skills; friendly, courteous & respectful with patrons, staff and tour representatives
• Works well under pressure, able to get patrons through lines quickly and efficiently with loud noise from concerts and shows.
• Team player, able to work well with a team of merch sellers in a fast-paced environment
• Ability to work outdoors during summer amphitheater season in hot weather.
• Other duties as assigned by the Merchandise Manager and venue management

• Possess outstanding written, verbal, and documentation skills
• Be proficient in professional communication standards
• Possess excellent interpersonal skills
• Ability to work with the public and possess conflict-resolution skills
• Ability to lead a team; previous lead experience a plus.
• Be a self-starter with the ability to work independently with minimal supervision
• Be highly organized and have meticulous attention to detail
• Be outgoing, friendly, and personable
• Be extremely reliable, dependable, and responsible
• Be professional and courteous with a positive attitude
• Ability to exercise composure and handle multiple priorities in fast-paced and potentially stressful situations
• Ability to problem-solve and quickly and effectively diffuse problematic situations
• Possess excellent sales skills
• Proficiency with Google Suite including Google Drive, Gmail, Google Docs, and Google Sheets and/or the Microsoft Word equivalents to complete all work
• Proficient in handling cash and processing payments on a variety of processors
• Familiarity with atVenu preferred but not required
• Must be knowledgeable or willing to learn to work with touch screen systems, payment processors, computers, money counting machines, and other office or event equipment as necessary
• Previous experience in a Merchandise role is preferred.
• Must be able to lift heavy objects as needed.
• This position will require a commitment to be on-site for a minimum of 75% of all concerts & events selling merch. This includes nights and weekends throughout the year as needed, as well as show days to set up stands and count in/out merchandise before and after shows.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.