Ticket Office Supervisor | Part-Time | Rupp Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Ticket Office Supervisor will have primary responsibility for the management of event day operations. They will oversee ticket sellers, ticket resolution, and parking cashiers and be expected to assign job duties and specific tasks for these positions.

This role will pay an hourly rate of $18.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until August 14, 2026.

Anchoring the West end of Lexington’s revitalized and lively downtown, the true soul of the Central Bank Center and Rupp Arena experience is found inside. The Central Bank Center’s never-ending mission is to provide its own uniquely inviting patron experience. The friendly staff, professional management team, excellent sight lines from all seat locations, plenty of on-site parking, and convenient access come together to provide our guests with the ultimate fan experience. The Central Bank Center continuously measures itself against the world’s best. That’s the difference between a satisfactory experience and a sensational experience.

Each year, hundreds of thousands of visitors from around the world and local and state residents flock to the Central Bank Center and Rupp Arena to gather together with friends and family to socialize, to attend high-profile concerts, shows, and community and sporting events, and to enjoy an entertainment experience that is unmatched.

• Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
• Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
• Participates in ticket sales either at the “window” or on the phone and parking sales as demand necessitates.
• Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
• Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed.
• Supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager.
• Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements; as well as documentation of the financial activities of the sub-contract ticketing service.
• Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.

• 2+ years in a customer service-oriented job and a minimum of 1 year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures.
• Relevant education can substitute for experience.
• Be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner.
• Communicate effectively both orally and in writing.
• Must have strong interpersonal and problem-solving skills.
• Demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.
• Must be willing to work flexible hours to include nights, weekends, and holidays when required.
• Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
• Able to operate basic office equipment such as a copier, phone, ipad, etc.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.