Guest Services Staff, Ballfields | Part-Time | Doggett Ford Park

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Guest Services Staff, Ballfields provides customer and guest service for players and guests at the ballfields and other events at the Doggett Ford Park complex. This position is geared towards the ballfields but provides additional opportunities to work at the complex.

This role pays an hourly rate of $11.00-$15.00

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until August 7, 2026.

• Responsibilities will vary depending on each tournament, practice, or event and may include providing excellent customer service to all guests by maintaining a friendly, professional, and helpful demeanor at all times.
• Accurately scan and verify tickets to ensure proper entry into the facility while maintaining efficiency during high-volume periods.
• Maintain an accurate count of guests entering and exiting the venue to support event operations and capacity management.
• Provide guest and event services, including greeting guests upon arrival, offering directions or assistance, and creating a welcoming environment.
• Enforce complex rules, policies, and safety regulations in a consistent, respectful, and professional manner.
• Remain attentive to guest needs and safety concerns, proactively identifying and addressing potential issues to ensure a safe and enjoyable experience.
• Assist supervisors and managers with operational tasks and event-related needs as required.
• Deliver excellent customer service to both internal team members and external clients, contributing to a positive and collaborative work environment.
• Demonstrate flexibility and willingness to complete additional tasks or responsibilities as assigned to support overall event success.

• High school diploma or equivalent required.
• Previous experience in sports, recreation, or safety-related roles is preferred.
• Familiarity with baseball and/or softball is strongly preferred.
• Capable of working both independently and collaboratively as part of a team.
• Strong verbal and written communication skills with the ability to interact effectively with guests and team members.
• Availability to work nights, weekends, and holidays as required by event schedules.
• Demonstrated understanding of and adherence to facility operating procedures and guidelines.
• Reliable attendance and punctuality are essential for this role.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.