Concessions Lead | Part-Time | Marcus Performing Arts Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Lead is responsible for assisting the Food & Beverage Management Team in overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Lead must be personable and able to work in an ever- changing fast-paced environment. The Concessions Lead will assist the Food & Beverage Management Team with projects including training, inventory and special events. The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate range of $18.00 to $20.00 and is eligible for tips.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until July 17, 2026.

Serving more than 200,000 people annually, MPAC brings a diverse range of celebrated performing arts to the region, including: 

• Tony Award-winning Broadway shows.
• Exceptional music, dance, and theatre events from artists in Milwaukee and around the world.
• Exciting community events & celebrations.
• Fun, educational experiences for young audiences.
• Private events, like weddings and meetings.

A fixture in Milwaukee for over 50 years, MPAC is home to four major resident companies: Black Arts MKE, First Stage, The Florentine Opera, and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility, honoring those who bravely served our country. 

From our world-class performances to inspiring community events, we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.

• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
• Assist in training new & current employees with regarding to property procedure & best practices.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, promote a positive, enthusiastic and cooperative workplace environment, reinforce procedures and practices through repetition; and lead by example.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Responsible for servicing food and beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all company policies and procedures.
• Assists Management team with projects including training, inventory and special events.
• All other duties as assigned by the managers and supervisors

• At Least 1-2 years’ experience working in a similar food & beverage environment, with leadership experience preferred.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.