Operations Manager| Full-Time | Tsongas Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

We have an exciting opening for an Operations Manager on the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000 seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region.  The Tsongas Center home to UML Division I Men’s Ice Hockey, Men’s and Women’s basketball programs, PWHL's Boston Fleet, as well as a variety of events including graduations, concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 28 years.

• Direct and supervise staff in event setups, conversions, and operational tasks, ensuring efficiency, safety, and adherence to established procedures.
• Oversee and inspect event conversions, coordinating with contractors and addressing any issues with the Director of Facilities.
• Coordinate across departments, including custodial services, maintenance, snow removal, and special projects.
• Conduct facility inspections, generate task lists, and perform minor maintenance and repairs to ensure operational readiness on all event and show equipment.
• Manage inventory control and ordering supplies for event programs, ensuring stock levels meet demands and align with budget guidelines.
• Manage the recruitment, scheduling, training, and evaluation of part-time conversion staff to maintain proper staffing levels and skill development.
• Supervise, train, and address performance issues for part-time staff, implementing discipline as needed.
• Ensure compliance with safety protocols by conducting monthly safety meetings and maintaining safety records.
• Coordinate labor hours for staff and temporary workers, reporting allocations to the Director of Finance.
• Provide support during events, adapting to last-minute changes and addressing immediate operational needs.
• Perform essential operational tasks, including unloading deliveries, waste disposal, replenishing supplies, and assisting with ice maintenance as needed.
• Maintain accurate inventory logs and equipment maintenance records for all event equipment.
• Operate machinery and equipment such as forklifts, pallet jacks, and groundskeeping tools; knowledge of basic electrical, refrigeration, carpentry, and plumbing is a plus.
• Communicate effectively with staff, vendors, and stakeholders to ensure seamless operations.
• Organize and prioritize tasks to meet deadlines and operational demands.
• Support all departments and perform other operational and event-related duties to ensure the success of the facility.

• 3-5 years of experience in operations management, preferably in arenas, convention centers, or public assembly facilities.
• Bachelor’s degree in Facility Management, Engineering, Sports Management, or a related field preferred; high school diploma or equivalent required.
• Experience working in sports or entertainment venues is preferred.
• Familiarity with OSHA requirements.
• Proficiency in Microsoft Office.
• Strong organizational, interpersonal, and communication skills with the ability to prioritize, multitask, and work independently.
• Ability to interpret written instructions (e.g., event setup checklists).
• Ability to obtain forklift hoist certification.
• Valid driver’s license to operate a motor vehicle in the U.S.
• Flexibility to work early mornings, evenings, weekends, holidays, and extended hours as needed.
• Ability to operate standard office equipment such as copiers and fax machines.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and other stakeholders.
• Demonstrate sound judgment, initiative, and self-motivation.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.