Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Facilities Maintenance & Operations oversees all aspects of the venue's operations, maintenance, and safety to ensure a seamless and safe experience for guests, performers, and staff. This senior-level position involves strategic planning, budget management, and compliance with all relevant regulations. This position is responsible for the overall operational, logistical, and administrative management of the entertainment complex, including all buildings, grounds, and infrastructure. This role ensures the facility is maintained to the highest standards, managing both daily operations and long-term strategic projects while prioritizing safety and efficiency. 

This role requires a dynamic individual capable of managing multiple concurrent projects and demands in a fast-paced, high-pressure environment.

This role pays an annual salary of $80,000-$90,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until March 13, 2026.

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre.

Managed by OVG360, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts and special productions year-round.

• Facilities Operations & Maintenance:Direct and manage all maintenance activities for building systems, including mechanical, electrical, plumbing (MEP), HVAC, and fire/life safety systems.
• Event Coordination:Coordinate with event organizers and internal departments to ensure facility readiness and seamless execution of large-scale sports and entertainment events, minimizing disruption to operations.
• Budget & Finance Management:Develop, monitor, and manage departmental operating and capital budgets. Oversee procurement processes, negotiate contracts with vendors and contractors, and track project expenditures.
• Compliance & Risk Management:Ensure full compliance with all local, state, and federal laws and regulations, including building codes, fire safety (NFPA), health codes, OSHA, and ADA standards. Develop and maintain emergency preparedness and disaster recovery plans.
• Project Management & Planning:Oversee renovations, additions, and capital improvement projects from planning and design to execution. Develop and communicate a 5-year capital plan.
• Staff Leadership & Management:Hire, train, supervise, and evaluate a high-performing team of facilities and custodial staff. Foster a culture of teamwork, efficiency, and safety.
• Vendor & Contractor Relations:Source, negotiate, and manage contracts and relationships with third-party service providers (e.g., landscaping, security, waste disposal, specialized
• other duties and responsiblities as assigned

• Education:A bachelor's degree in facilities management, engineering, business management, or a related field is often preferred.
• Experience:Minimum of 5-7 years of experience in a management or director role within a large facility, property management, or entertainment venue setting.
• Technical Knowledge:Strong understanding of building infrastructure, automation systems, technical equipment, and preventive maintenance programs.
• Core Competencies:Excellent leadership, communication, and interpersonal skills. Strong problem-solving, project management, and organizational abilities are essential.
• Availability:Must be available to respond to emergencies outside of normal working hours, including evenings and weekends, as required by the nature of entertainment operations. 
• Ability to work event nights, weekends and holidays as required. 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. 

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. 

Work environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.