Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Box Office Assistant Manager supports the overall operations of the box office and ensures efficient, customer-focused service in all aspects of ticket sales and guest experience. This role assists in supervising box office staff, managing ticketing systems, handling escalated customer concerns, and ensuring accurate financial reporting. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, team-oriented environment.

This role will pay an hourly rate of $25.00-$29.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 26, 2025.

Our goal is to prepare this one-of-a-kind community facility for its “Next Act” by replacing or restoring most systems, installing new seats, sound, and lighting, adapting the structure to meet current ADA requirements, and providing the theatre with modern facilities needed to provide Palm Springs and the Valley with a venue accessible and affordable for everyone. Exciting new developments include: SAVE, RESTORE, REOPEN

When we began this project, our ‘slogan’ was “Help Save the Plaza Theatre” but now that the restoration is in progress, we’re focusing on the finish line, and are now saying “Help REOPEN the Plaza Theatre.” The restoration project is well underway. Woodcliff Construction of Los Angeles has been working on comprehensive renovation of the historic building since March, 2024. The restoration work will take approximately one year to complete, allowing the Plaza Theatre to open in late 2025.

The Plaza Theatre will once again become a major economic driver for the City, generating millions in economic activity by bringing hundreds of visitors and locals per week to the downtown to see quality entertainment. The Foundation has partnered with Oak View Group to bring diverse high-quality programming. When restored, the Plaza Theatre will be the only place available for the entire community to come together and utilize it as an affordable community venue showcasing diverse programming for all people, local youth organizations, promoting multicultural programming in film, music, live theater, education, comedy, and entertainment for all.

• Assist the Box Office Manager in the daily operations of the box office, including opening and closing procedures.
• Supervise and support box office staff, providing training, direction, and ongoing performance feedback.
• Oversee ticket sales, exchanges, refunds, and will-call distribution using the ticketing system Ticketmaster. (TM1, Archtics, Host)
• Ensure excellent customer service is delivered to patrons both in-person and over the phone/email.
• Troubleshoot ticketing or access issues and handle escalated customer service concerns.
• Monitor ticket inventory, pricing, and seating charts; communicate with other departments on updates and event changes.
• Assist with preparing and reconciling daily sales reports and financial records.
• Maintain up-to-date knowledge of all events, policies, and promotions.
• Help create and enforce box office policies and procedures.
• Step in to act as Box Office Manager in their absence.
• Assist management with scheduling and supervision of box office staff.
• General administrative duties such as providing support to all ticket representatives, organizing orders, and general office needs.
• Support at events on night of show as needed.
• Other duties assigned by management.

• 1-2 years of related work experience. Experience in a Box Office/Entertainment Venue not required, but a plus.
• Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment
• Competitive, self-motivated, and creative-thinking skills and a team-first attitude.
• Excellent oral and written communication skills, including email etiquette.
• High level of demonstrated professionalism, integrity, and ability to maintain sensitive information.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) and Google Docs.
• Familiarity with Ticketmaster or any other ticketing platforms not required, but a plus.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.