Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Senior Ticketing Manager will report directly to the Director, Ticket Operations. This position will provide Acrisure Arena clients with comprehensive event management and ticketing services. Primary responsibilities include primary box office contact for all Archtics related questions, assisting with all Premium Services team needs, Hockey event submissions, ongoing event administration, and box office operations. Product specialization will include Ticketmaster Host, Archtics, TM1, Entry, and Account Manager. The Senior Manager must be able to confidently interact with other departments including Finance, Marketing, Premium, Operations, and IT. This role is supported by and works closely with the entire ticketing team.

This role will pay a salary of $75,000 to $85,000 and is bonus eligible

Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
 
This position will remain open until November 21, 2025.

Essential Duties & Responsibilities:

• Assist the Director of Ticket Operations on all Hockey related items including manifest maintenance, pricing, renewals, and order processing.
• Properly build and maintain all Premium concert events and all Hockey events in the Archtics database.
• Assist the Sales & Premium teams with all sales & retention items including processes, presales, renewals, and issue resolution.
• Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors.
• Support the Director of Ticketing on concert builds on an as-needed basis.
• Ensuring all ticket orders are processed on a daily basis ranging from Hockey ticket plans and individual games to concerts and premium events.
• Responsible for day of show box office support for all events including games, concerts, and family shows.
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Assist with reporting for the team, venue, and promoters as needed.
• Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.
• Ensure the venue is maximizing its use of Ticketmaster Products and Services by communicating on a regular basis with upper ticketing management with suggestions on improvements.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Other duties as assigned by Ticketing leadership.

Qualifications

• Bachelor’s Degree in Business, Sports Management, Marketing or other related field preferred.
• 4-6+ years of increasingly responsible box office/ticketing experience, preferably with sports/entertainment facility
• Direct experience with the Ticketmaster suite of products including Archtics (super-user preferred), Host, TM1, Mobile Technology or other similar systems.
• Experience with large-scale events in an arena, stadium, or concert setting of a similar or larger size is highly desirable.
• Experience training and managing staff.
• Must be able to work independently, as well as train, manage, and motivate others.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Must be able to work with the public and possess conflict resolution skills.
• Must be adaptable with the ability to work under pressure to meet deadlines. 
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.

Working Conditions:

• Minimal Travel (<10% travel): Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.