Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

In consultation with the General Manager, the Director of Events & Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. In addition, this position is responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events.   This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $85,000 - $100,000 and is bonus eligible. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 31, 2025. 

The Cross Insurance Center is a 5,800-seat multi-purpose arena in Bangor, Maine, United States. The arena holds up to 8,500 people for concerts, and features an attached 2,000-person convention center.  Along the historic riverfront in the quintessential New England city of Bangor, Maine, the Cross Insurance Center can host up to 2,000 convention guests with an 8,000 seat arena and room for 260 exhibit booths, offering you first class hospitality, and providing an unparalleled, original New England experience. Just minutes from Bangor International Airport, the state-of-the-art new facility has easy access to diverse dining and nightlife, boutique and unique shopping, and is just a scenic hour's drive to breathtaking ocean views at Acadia National Park.

• Oversees overall daily operation and maintenance of the facility and all systems.  This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard sytems, pest control, custodial services, etc
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversee event management activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during event
• Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop crowd management and event staffing plans and supervise event staff during events
  Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Review and approve final billing to facility users prior to settlement or release of invoice
  Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
  Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Oversees the advancing and communicating of event information to the appropriate departments and staff
• Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc
• Acts as liaison with City and County Services for numerous facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc)
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Responsible for Health & Safety compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Direct and monitor the work of contractors, engineers and architects on building projects
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
• All other duties as assigned by the General Manager

• B.S. or B.A. degree from an accredited college/university
• 5 years’ experience in facility operations management
• Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
• Ability to work event nights, weekends and holidays as required
• Knowledge of budget preparation and control
• Knowledge of OSHA requirements
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Knowledge of Event production and theatre technology
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Excellent customer service skills

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.